Orders are typically processed and shipped from our warehouse within 2-3 business days. Orders placed on Saturday and Sunday will begin processing the following Monday.

Please note: Orders CAN ONLY be changed, modified, or canceled up to 15 minutes after checkout.   

How Can I Check the Status of My Order?
Once your order is placed, you’ll receive an email confirmation with order details and an option to “View Your Order.”
Once your order ships, you’ll receive another email with tracking information. Be sure to check your spam folder and add Magnolia Cotton Co to your “safe” list.

Where Do We Ship?
We currently ship within the United States

Shipping Rates & Transit Times

Additional Shipping Details

Orders before 12 PM EST (Mon–Thurs): ship same day.

• • After 12 PM EST (Mon–Thurs):ship next business day.

  • Between 12 PM Thurs – 12 PM Fri: ship Friday, arrive Monday.

  • After 12 PM Friday: ship Monday, arrive Tuesday.

Important Notes:

• Processing and shipping times are subject to change.
• Delivery dates are estimates and not guaranteed by Palmetto Moon.
• Magnolia Cotton Co is not responsible for delays caused by carrier interruptions.
• All of our shipments include tracking with delivery confirmation.

 Delivery Issues
If there’s an issue with tracking or delivery, please contact the carrier directly before reaching out to us, and allow 1–4 business days for tracking updates to appear. In rare cases, tracking may not update, but your order should still arrive. If tracking confirms delivery to your address but you have not received the package, please contact the carrier to investigate, as we cannot be held responsible for packages marked as delivered to the correct order address.

Magnolia Cotton Co is not responsible for:

• Delays: Lost, damaged, or marked delivered items.

Order Cancellations:
To ensure fast shipping, we are only able to cancel or edit orders for up to 15 minutes once the order has been placed.

Wrong Address Disclaimer:
It is the buyer’s responsibility to ensure the shipping address is entered correctly at checkout. Magnolia Cotton Co. is not responsible for packages shipped to incorrect or undeliverable addresses. Once an order is placed, we cannot make edits. If the address is flagged as “unverified” or the package is returned, we will attempt to contact you. Your order will be held for up to 3 days to verify the correct address. If we cannot verify the address, the order will be canceled.

Carrier Guarantees:
Magnolia Cotton Co is not responsible for missed carrier delivery windows, as initial order processing may take up to 3 business days. If the carrier fails to meet their delivery guarantee, please contact them directly.

Route Shipping Protection

We offer Route Package Protection to provide our customers with added peace of mind during the shipping process. Route protects your order against loss, theft, or damage during transit.

Why Choose Route?

• • If something happens to your package, Route makes it easy to file a claim and get a replacement or refund quickly.
    

How It Works:

• • Route protection can be added at checkout for a small fee.
  • If your package is lost, stolen, or damaged in transit, you can file a claim directly with Route for a fast and hassle-free resolution.
  • When replacing an item, Route covers the subtotal of the order, the Route premium, shipping costs, and taxes. 
  • To ensure your order is covered in the event of loss, theft, or damage during transit, Route Package Protection must be selected at checkout. If Route is not added, Palmetto Moon is not responsible for lost, stolen, or damaged packages once they leave our facility.

For more info visit Route.com or to file a claim visit claims.route.com